Shipping & Refund Policy
We ship orders almost to every country in the world!
Your order is usually shipped within five business days.
Please note that not all shipping methods are available for all products or to all countries.
Free Shipping
All orders over US$ 60 are subject to Free Shipping. If your order is below US$ 60, the shipping fee is US$ 6.
Orders will be delivered directly to your home or to the nearest post office. Delivery time is usually around 1-3 weeks in most countries. 45 days maximum.
Delivery time is usually around 1-3 weeks in most countries. 45 days maximum.
Please note that during holidays and other peak shipping seasons, the delivery time may be longer than estimated.
The tracking code will be sent to you by email after the order has been shipped, and you can 👉track the order via your local post office website once the order has arrived in your country.
Yes! Please check out the “Premium Shipping” section.
Premium Shipping
We offer FedEx and DHL services if needed. Courier shipments will be delivered directly to your selected shipping address.
Due to the real-time price changes, please 💌contact us for the quota of shipment.
Delivery time is normally 5-7 days, depending on the destination.
Please note that during holidays and other peak shipping seasons, the delivery time may be longer than estimated.
The tracking code will be sent to you by email after the order has been shipped, and you can 👉track the order via your local post office website once the order has arrived in your country.
Duties & Taxes
The value-added tax (VAT) will be included in your shipping fee (for non-express shipments), so you will not have to pay the tax when the order arrives in your country.
Customers from these countries do not usually pay customs fees.
Your order may be subject to tariffs, duties, and value-added tax (VAT) when it arrives in your country. However, this is rare.
These costs are not included in the product prices. Please contact your local customs office for more information.
Refund & Return Policy
Yes. We will issue you a full refund if:
(a) The address you provided when you placed the order is correct; and
(b) You have not received your item 45 days after the order date; and
(c) The tracking for your items shows that the item has not been delivered to your address.
Please 👉 contact us for a refund.
*You are solely responsible for providing your correct address for shipment and we are not able to change the shipping address once your order has been dispatched.
If you provide us with an incorrect address for shipment, your order may be discarded by the delivery courier and you will not be eligible for any refund for the non-delivery of your item(s) under our Refund Policy.
We take extra care to ensure that you receive quality items, and we have a stringent process in place to ensure quality checks. But, if you received your purchase damaged, please 💌contact us and provide the evidence to initiate a refund.
This includes photos, pictures, screenshots, product descriptions, and other material that we can use to verify that the item has arrived damaged or is significantly not as described.
You must notify us of any product defects within 5 days of receipt of your item (i.e., within 7 days from the date of delivery based on the tracking information).
Our customer service and evaluation teams may, at their sole discretion, take the following course of action:
(a) Provide a full refund if the item arrives badly damaged; or
(b) Provide a partial refund if the item is partially damaged during shipment; or
(c) Provide no refund.
Please note that we take an objective view when evaluating customer complaints, and our customer evaluation teams reserve the right to make a final decision on the refund amount.
If you are not satisfied with your purchases, you can return them for a replacement or refund within 15 days of receiving them. No question asked! You only have to pay the shipping back to us.
We will issue a full refund/replacement upon receipt of your item.
Please 💌contact us for further instructions.
We will process refunds within 3-4 days after evaluating your request.
Please note that it may take between 5 – 10 days for the refund to appear on your card statement.
If you change your mind and need to cancel or change an order, we are able to accept up to 24hrs after the order is made as long as it is not shipped yet.
Please 💌contact us to get help.
We are happy to help you! Please 💌contact us for help.